Write a Calm Policy Explanation Script

Free tools:ChatGPT, Claude, Gemini

Time:3 minutes

Difficulty:Beginner

What You'll Get

A clear, non-confrontational script for explaining a hotel policy to a guest who is upset or confused — keeping the conversation professional and de-escalating the tension.

The Prompt

Copy and paste this

Write a calm, professional script for a hotel front desk agent explaining this policy to a guest who is upset. Acknowledge their frustration, explain the policy clearly, and hold the line professionally without being defensive.

Policy: [describe — e.g., "We charge a $75 pet fee per stay, disclosed at booking. The guest says they didn't see it and refuses to pay."]
Outcome: [e.g., "We cannot waive the fee, but we can offer them a $25 food and beverage credit as goodwill."]

Tips

Be specific about the policy details and any goodwill offers you're authorized to make — a vague input produces a generic script. Generate one script per common policy type and keep them in a folder at the desk for quick reference.